A calmer Freshdesk alternative for the support queue.
Freshdesk is a ticket desk. GiovChat is a live inbox that can still export when compliance or a handover needs a record.
GiovBot handoff
Full thread to an operator
Built for operators who need live chat, a shared inbox, and GiovBot in one place.
GiovChat as an alternative to Freshdesk
| Feature | GiovChat | Freshdesk |
|---|---|---|
| AI agent | GiovBot with knowledge, credits, and human handoff. BYOK on Advanced. | Freshdesk is ticket-first; AI sits on top of cases. |
| Live chat | Included on Starter, Pro, and Advanced. | Live chat is usually a channel into tickets, not the default queue. |
| Shared inbox | Operators, assignment, filters, history, and exports in one queue. | The shared view is a ticket list, not a live conversation inbox. |
| Starter plan | Starter includes live chat. GiovBot is an add-on there, included on Pro and Advanced. | Plans are built around agents and ticket volume. |
| Support email joins the same inbox on Pro and Advanced. | Email is the native workflow. | |
| Messaging channels | WhatsApp, Messenger, Instagram, and Telegram on Advanced. | Messaging is added as another ticket source. |
| Mobile SDK | React Native and Expo with the same tenant as the website widget. | Mobile is typically an agent app, not a visitor SDK. |
| AI cost | One hosted credit is one AI reply. Unused credits reset monthly. BYOK has no hosted cap. | AI assists tickets rather than running a metered chat agent. |
| Human handoff | When GiovBot is unsure or credits run out, the full thread goes to an operator. | A human owns a ticket; realtime handoff is secondary. |
| Install | One script for the web, plus WordPress, React Native, and Expo. | Widget install exists, then the work becomes a case. |
All your customer support in one workspace
Live chat, a shared inbox, and GiovBot — without turning Freshdesk into a second queue your team has to check.
- One inbox for unassigned, assigned, and resolved chats
- Visitor context, notes, and history beside the thread
- GiovBot that answers from your knowledge, then hands off intact
- Website widget plus React Native and Expo from one tenant
GiovChat is the support-shaped alternative to Freshdesk.
Metered AI, a real operator inbox, and channels that expand with the plan — from Fegig Technologies Limited.
Install the widget, invite operators, and run GiovChat beside Freshdesk for a week. Keep the queue your team finishes.
Get started for freeAlternative to Freshdesk frequently asked questions
Is GiovChat a replacement for Freshdesk?
If your team lives in live chat and needs a shared inbox plus an AI agent that hands off, yes — that is the job GiovChat is built for. If you need the full Freshdesk suite (ticketing, marketing automation, or a store-native helpdesk), keep what you use for that and run Giov beside it only if the queue still needs a chat home.
Does live chat cost extra?
No. Live chat is included on every Giov plan. What changes as you upgrade is operators, history depth, email, messaging channels, and GiovBot credits.
How does GiovBot billing work?
One hosted credit is one AI reply. Pro includes 500 credits per month. Advanced includes 2,000. Starter can add GiovBot as a 500-credit add-on. Advanced can bring your own OpenAI, Anthropic, Gemini, or compatible key with no hosted cap.
Can I try GiovChat while I still use Freshdesk?
Yes. Install the widget on a staging domain or a single page, invite operators, and run both for a week. Keep the product your team actually finishes conversations in.
Where do conversations go after a visitor writes in?
Into one Giov inbox. Operators claim, transfer, and close threads. Page context, notes, and history stay beside the chat. GiovBot can answer first, then hand off without losing the transcript.
Ready to try a Freshdesk alternative?
Start free. No card. Live chat is included on every plan.