Hire the AI agent built for support, not just marketing.
Tidio puts chat and AI on your site. GiovChat puts them in an operator inbox — with credits you can forecast, a real handoff, and a mobile SDK.
GiovBot handoff
Full thread to an operator
Built for operators who need live chat, a shared inbox, and GiovBot in one place.
GiovChat vs. Tidio: what operators actually get
| Feature | GiovChat | Tidio |
|---|---|---|
| AI agent | GiovBot with knowledge, credits, and human handoff. BYOK on Advanced. | Usually a chatbot plus a widget, with inbox depth that varies by Tidio plan. |
| Live chat | Included on Starter, Pro, and Advanced. | Often included, sometimes gated by a higher package. |
| Shared inbox | Operators, assignment, filters, history, and exports in one queue. | Present, but assignment and history are not always the centre of the product. |
| Starter plan | Starter includes live chat. GiovBot is an add-on there, included on Pro and Advanced. | A free or low entry tier is common; operator limits vary. |
| Support email joins the same inbox on Pro and Advanced. | Email is often a separate add-on or a lighter channel. | |
| Messaging channels | WhatsApp, Messenger, Instagram, and Telegram on Advanced. | Messaging apps are frequently sold as extra channels. |
| Mobile SDK | React Native and Expo with the same tenant as the website widget. | Mobile is rarely a first-class SDK beside the website widget. |
| AI cost | One hosted credit is one AI reply. Unused credits reset monthly. BYOK has no hosted cap. | AI usage is often bundled in a way that is hard to forecast. |
| Human handoff | When GiovBot is unsure or credits run out, the full thread goes to an operator. | Handoff quality varies; some bots loop before a human sees the thread. |
| Install | One script for the web, plus WordPress, React Native, and Expo. | Website install is strong; WordPress and native apps vary. |
All your customer support in one workspace
Live chat, a shared inbox, and GiovBot — without turning Tidio into a second queue your team has to check.
- One inbox for unassigned, assigned, and resolved chats
- Visitor context, notes, and history beside the thread
- GiovBot that answers from your knowledge, then hands off intact
- Website widget plus React Native and Expo from one tenant
GiovChat is the support-shaped alternative to Tidio.
Metered AI, a real operator inbox, and channels that expand with the plan — from Fegig Technologies Limited.
Install the widget, invite operators, and run GiovChat beside Tidio for a week. Keep the queue your team finishes.
Get started for freeGiovChat vs. Tidio frequently asked questions
Is GiovChat a replacement for Tidio?
If your team lives in live chat and needs a shared inbox plus an AI agent that hands off, yes — that is the job GiovChat is built for. If you need the full Tidio suite (ticketing, marketing automation, or a store-native helpdesk), keep what you use for that and run Giov beside it only if the queue still needs a chat home.
Does live chat cost extra?
No. Live chat is included on every Giov plan. What changes as you upgrade is operators, history depth, email, messaging channels, and GiovBot credits.
How does GiovBot billing work?
One hosted credit is one AI reply. Pro includes 500 credits per month. Advanced includes 2,000. Starter can add GiovBot as a 500-credit add-on. Advanced can bring your own OpenAI, Anthropic, Gemini, or compatible key with no hosted cap.
Can I try GiovChat while I still use Tidio?
Yes. Install the widget on a staging domain or a single page, invite operators, and run both for a week. Keep the product your team actually finishes conversations in.
Where do conversations go after a visitor writes in?
Into one Giov inbox. Operators claim, transfer, and close threads. Page context, notes, and history stay beside the chat. GiovBot can answer first, then hand off without losing the transcript.
Ready to compare GiovChat with Tidio in your own queue?
Start free. No card. Live chat is included on every plan.