Starter
Not on this planWebsite live chat, one operator, 20 active chats a month.
- 20 active chats / month
- 1 operator
- 90-day history
- GiovBot via $15 add-on
- Website chat
WhatsApp is a channel. It should not be a second inbox.
Public WhatsApp conversations join website chat and email so operators are not bouncing to a phone. Assignment and history should not live in a personal client.
Noah
AssignedHi, can I change the delivery address for today’s order?
WhatsApp is on Advanced.
Starter is website chat, 20 active chats, and 1 operator. Pro adds email, 10 operators, and 500 GiovBot credits. Advanced is all messaging channels, 80 operators, 2,000 credits, and BYOK.
Pro
Not on this planEmail joins the inbox. 10 operators, 500 GiovBot credits.
- 300 active chats / month
- 10 operators
- 500 GiovBot credits / mo
- Contact hub
- Website chat
Advanced
Included hereAll messaging channels, 80 operators, and your own AI key.
- 1,000 active chats / month
- 80 operators
- 2,000 GiovBot credits / mo
- BYOK · multi-bot
- Website chat
- Messenger
- Telegram
How WhatsApp works in GiovChat
The customer stays on WhatsApp. The work stays in one operator queue.
01
The customer writes where they already are
WhatsApp stays the front door. GiovChat is where the work is owned.
02
The thread is a queue item
Claim, transfer, and close like website chat. Channel is a filter, not another app.
03
GiovBot, then a human
When the bot is unsure, the operator sees the WhatsApp transcript — not a forwarded screenshot.
Off the personal phone
Public conversations belong to the workspace. Operators should not share a SIM to cover a shift.
WhatsApp as a filter
Same operators, same rules. Isolate WhatsApp when you need a messaging-only view.
Handoff with the transcript
Knowledge-grounded replies, credit-metered hosted AI, BYOK on Advanced.
Customers already write on WhatsApp
Meet them there, then keep the work in GiovChat. The channel changes. Ownership, notes, and history should not.
- Same operators as website chat
- Channel filter for WhatsApp
- Contact context beside the thread
Part of the Advanced messaging set
WhatsApp ships with Messenger, Instagram, and Telegram on Advanced. You are not buying four extra products.
- Website + email + messaging in one workspace
- White-label options on Advanced
- Exports and audit for reviews
Business WhatsApp vs. a shared phone
| Compared | Outside GiovChat | In GiovChat |
|---|---|---|
| Owner | Whoever holds the device | Assigned operator |
| History | That phone, or Meta’s inbox | Workspace history with the plan |
| Site chat | A different tool | Same person, same inbox |
| AI | Another WhatsApp bot vendor | GiovBot, then human takeover |
More channels, same inbox
Add the next channel without teaching the team a second product.
WhatsApp questions
Plan, inbox, and GiovBot — without a second product story.
Which plan includes WhatsApp?
Advanced, with Messenger, Instagram, and Telegram. Website chat is already on every plan; email starts on Pro.
Is WhatsApp a separate Giov product?
No. It is a channel filter on the shared inbox. Operators use the same workspace.
Can GiovBot reply on WhatsApp?
Yes, when GiovBot is on the workspace. Credits, knowledge, and handoff work the same way as website chat.
Do we need four add-ons for messaging?
No. WhatsApp, Messenger, Instagram, and Telegram are the Advanced messaging set — one plan step.
Put WhatsApp in the Giov inbox
Start free. Live chat is on every plan. Email is Pro. WhatsApp, Messenger, Instagram, and Telegram are Advanced.