Product
Giov keeps the inbox, customer context, AI assistance, deployment, and governance in one calm operating system for your support team.
Hi there! I have a question about your pricing.
10:32 AM
AI Agent
Hi! I can help you with pricing. Which plan are you interested in?
10:33 AM
Looking for the Pro plan details.
10:37 AM
James - Support Agent
Sure! The Pro plan includes advanced analytics, automation, and priority support.
10:42 AM
Queue under control
92% resolved today
Trusted by fast-growing support teams
The right context appears where decisions happen, while the system quietly keeps ownership, activity, and readiness in sync.
Build a calmer operation with one queue, sharper status views, and visitor history that stays attached to the active thread.
Shared queue for unassigned, assigned, and resolved threads
Visitor profile, notes, and page history beside every conversation
Action states that reflect ownership and current workload
Website, WhatsApp, and future channels can flow through one inbox that updates fast enough for operators to trust what they see.
Live thread updates and typing states
Channel-aware filters and route-persisted queue views
Reply composition that stays usable through long handling sessions
Giov keeps audit and export capabilities in the product so support leaders can answer customer and governance questions from the same system.
Export-ready conversation history
Audit surfaces for changes and operational review
Mature controls for billing, ownership, and account access
From installation to widget polish to GiovBot rules, setup is staged so new teams are not left with half-configured defaults.
Progress-aware onboarding by stage
Dedicated widget setup, identifiers, and appearance controls
GiovBot readiness surfaced directly in the operator dashboard
Most support tools are built for a demo, not for hour six of a busy Monday. Giov is designed around the moments that actually decide how a shift goes: the queue spike after a product launch, the customer who has already explained their issue twice, and the handoff between a teammate ending their day and one just starting it.
That is why context never lives in a side tab. Visitor history, past conversations, notes, and AI summaries stay attached to the thread you are answering, so no one has to reconstruct a story the system already knows. When GiovBot escalates to a person, the person starts with the full picture — not a transcript to skim under pressure.
And because everything from widget appearance to escalation rules is managed in the same dashboard, support leaders can tune the operation themselves. No tickets to engineering, no waiting for the next sprint to change a greeting or tighten a fallback rule.
6 hrs
of repetitive answering handed to AI in an average agent week
1 view
for inbox, customer context, AI drafts, and team workload
0 tabs
to switch between when a conversation needs history or escalation
The whole shift, in one view.
Inbox, AI, customers, and team health stay connected.
Your team learns one set of patterns and keeps using them across channels, automation, ownership, and account controls.
Configure placement, visitor capture, installation identifiers, and supported channels from a single settings flow.
Train responses on your knowledge sources, set confidence rules, and design the handoff path before you publish.
Manage agents, ownership, assignments, and queue readiness with a shell that feels built for daily work.
Exports, audit history, and plan controls stay within reach instead of disappearing behind generic settings screens.
Start with the shared inbox today, then switch on deeper automation as your team is ready.
