01
Knowledge grounding
Attach docs, URLs, FAQs, and operational notes so answers stay anchored to your business instead of drifting.
Giov AI
AI support that knows when to be human.
Giov AI answers from your real knowledge, follows your service rules, and hands the conversation to your team with the full story intact.
Giov AI
Online and ready
Can I move my plan to annual billing?
Yes. Your account owner can switch billing cycles from Plan & billing. I can also show you the current annual saving.
Based on Billing guide · Updated today
6
Sources
0.3s
Response
24/7
Coverage
Human handoff ready
Helpful by design. Governed by your team.
Every answer has a source, every uncertainty has a route, and every important decision remains visible.
02
Behavior controls
Set tone, answer length, business-hours mode, and the level of structure you want in every response.
03
Handoff rules
Escalate when confidence drops, assign to a target teammate, and preserve full thread context for humans.
04
Readiness review
See whether sources, channels, fallback behavior, and publishing state are ready before go-live.
Grounded answers, not confident guesses.
Generic chatbots answer from a general model and hope for the best. GiovBot answers from the knowledge you give it — your docs, your policies, your product details — and shows its source alongside the reply. If the answer is not in your knowledge, it says so and routes the conversation to a person instead of inventing something plausible.
You stay in control of the personality too. Set the tone, the answer length, and the business-hours behavior once, and every automated reply follows the same rules. When confidence drops below the threshold you choose, GiovBot hands off to your team with the full conversation, the customer's history, and a summary of what has already been tried.
The result is automation your team actually trusts: customers get instant answers for the questions that repeat every day, and your agents get the interesting problems — with context — instead of the same password reset for the hundredth time.
98%
of replies grounded in a verifiable knowledge source
0.3s
average time to a drafted, on-brand answer
100%
of escalations arrive with full context for your team
Train, test, and publish with confidence.
Add the knowledge your customers need, shape the response behavior, define a safe human handoff, and review readiness before the first automated reply goes live.
01
Add your data
Add your data
Upload docs, FAQs, policy pages, product details, and live URLs. Keep your knowledge base fresh without engineering work.
02
Fine-tune AI
Configure tone and rules
Set your brand voice, escalation logic, fallback behavior, and handoff rules so every answer feels controlled.
03
Test and validate
Train and validate
Test real scenarios, improve answer quality with feedback, and approve responses before they reach customers.
04
Deploy and improve
Deploy and improve
Go live instantly, review gaps, learn from handoffs, and keep sharpening answers as new patterns appear.
Put your best answer on every shift.
Start with guided setup, connect your knowledge, and let Giov AI cover the questions your team should not have to repeat.