Starter
Not on this planWebsite live chat, one operator, 20 active chats a month.
- 20 active chats / month
- 1 operator
- 90-day history
- GiovBot via $15 add-on
- Website chat
Messenger
Advanced.Page messages with an operator, not a community tab.
Facebook Messenger is where some customers already are. GiovChat is where your operators should work — with assignment, notes, and the rest of the queue.
Sam Okoye
AssignedYou were tagged on our post — is the navy restock this week?
Messenger is on Advanced.
Starter is website chat, 20 active chats, and 1 operator. Pro adds email, 10 operators, and 500 GiovBot credits. Advanced is all messaging channels, 80 operators, 2,000 credits, and BYOK.
Pro
Not on this planEmail joins the inbox. 10 operators, 500 GiovBot credits.
- 300 active chats / month
- 10 operators
- 500 GiovBot credits / mo
- Contact hub
- Website chat
Advanced
Included hereAll messaging channels, 80 operators, and your own AI key.
- 1,000 active chats / month
- 80 operators
- 2,000 GiovBot credits / mo
- BYOK · multi-bot
- Website chat
- Messenger
- Telegram
How Messenger works in GiovChat
The customer stays on Messenger. The work stays in one operator queue.
01
The Page receives the DM
The customer stays in Messenger. The work should not stay only in Meta’s inbox.
02
Giov operators claim it
Same claim, transfer, and notes as website chat. Not a personal Facebook login on a shared screen.
03
The record stays with the customer
If they also chatted on the site, that history belongs next to the Messenger thread.
Team queue, not a profile
Claim and transfer like any other thread. Notes sit on the person, not the Facebook user list.
Stop screenshotting into the helpdesk
If Messenger lives only in Meta, the rest of support never sees it.
One customer across channels
Website widget still included. Email still on the same plan family. Messenger is the filter.
Page messages, team queue
Community inboxes are built for the Page. Support inboxes are built for ownership. GiovChat is the second one.
- Claim and transfer like any other thread
- Notes on the person, not the Facebook user list
- History with the plan
Advanced messaging, one price story
Messenger is grouped with WhatsApp, Instagram, and Telegram. The channel changes. The inbox does not.
- Filter by Messenger
- Website widget still included
- Email still on Pro and Advanced
Meta inbox vs. operator inbox
| Compared | Outside GiovChat | In GiovChat |
|---|---|---|
| Who answers | Whoever is logged into the Page | Assigned Giov operator |
| Other channels | Not in that tab | Website and email in the same queue |
| Handoff | Leave a comment for a colleague | Transfer with the transcript |
| Plan | Often a social suite | Included on Advanced |
More channels, same inbox
Add the next channel without teaching the team a second product.
Messenger questions
Plan, inbox, and GiovBot — without a second product story.
Which plan includes Messenger?
Advanced. Facebook Messenger is part of the messaging set with WhatsApp, Instagram, and Telegram.
Do operators work inside Facebook?
They work in GiovChat. Messenger is the customer surface. The queue, assignment, and history are in the workspace.
Can GiovBot reply on Messenger?
Yes, when GiovBot is on the workspace. Human takeover includes the Messenger transcript.
Is this a social media manager?
No. It is customer conversations from the Page, in the support inbox — not publishing or ads.
Put Messenger in the Giov inbox
Start free. Live chat is on every plan. Email is Pro. WhatsApp, Messenger, Instagram, and Telegram are Advanced.