Starter
For getting started with a small customer queue.
Free subscription
20 active chats/month
1 operator
Basic widget
Inbox, search, and exports
Guided setup
Better support, priced for the stage you are in.
Start with the essentials, grow into a serious team inbox, and add intelligent coverage when your customers need you around the clock.
Choose your pace
Starter
1 operator · 20 chats
Pro
10 operators · 300 chats
Advanced
80 operators · 1,000 chats
Every plan includes the Giov inbox and guided setup.
One clear plan away from better support.
Pro
For active teams that need AI coverage and more speed.
Includes the existing 7-day free trial
300 active chats/month
10 operators
GiovBot AI included (500 credits/mo, 1 live bot)
Website + email channels
CRM: contacts and visitor profiles
User page tracking
Realtime analysis
Custom widgets
Dedicated support
Advanced
For larger operations that need more AI coverage and every channel.
Cancel or change your plan anytime
1,000 active chats/month
80 operators
2,000 GiovBot AI credits/mo and multiple live bots
All channels: WhatsApp, Messenger, Instagram, Telegram
Bring your own AI key (GPT-4o and more)
Full CRM
Priority queue
Expanded API
White-label options
Paid plans are recurring subscriptions. By starting checkout you agree to the Terms of Service and Refund Policy.
Compare Giov live chat plans
See what is included with Giov Starter, Pro, and Advanced: live chat, operators, conversation history, the contact hub, channels, and GiovBot. Every plan includes live chat for your website. History, CRM, and AI grow as you move up.
Starter
Pro
Advanced
Usage and team
How much live work each Giov plan covers each month, and how many operators can share the inbox.
| Starter | Pro | Advanced | |
|---|---|---|---|
| Live chat | Included | Included | Included |
| Active chats / month | 20 | 300 | 1,000 |
| Operators | 1 operator | 10 operators | 80 operators |
| Guided setup | Included | Included | Included |
Inbox and live chat
The everyday operator tools included with every Giov workspace, then the extras that keep busier teams fast.
| Starter | Pro | Advanced | |
|---|---|---|---|
| Shared inbox | Included | Included | Included |
| File sharing | Included | Included | Included |
| Sound and visual notifications | Included | Included | Included |
| Realtime thread | Included | Included | Included |
| Office hours | Not included | Included | Included |
| Customer satisfaction rating | Not included | Included | Included |
| Priority queue | Not included | Not included | Included |
Conversation history
Search, reopen, and export past chats. History depth grows with the plan so support and compliance stay in one place.
| Starter | Pro | Advanced | |
|---|---|---|---|
| Searchable conversation history | 90 days | 12 months | Unlimited |
| Inbox search and filters | Basic | Smart filters | Smart filters |
| Conversation exports | Basic export | NDJSON export | Expanded export |
| Audit trail | Not included | Included | Included |
Contacts and customer hub
Visitor context beside the thread on every plan, then a full contact hub on Pro and Advanced for teams that need CRM depth.
| Starter | Pro | Advanced | |
|---|---|---|---|
| Basic visitor info | Included | Included | Included |
| Detailed visitor info | Not included | Included | Included |
| Contact hub | Not included | Included | Included |
| Customer profile | Not included | Included | Included |
| Custom attributes | Not included | Included | Included |
| Customer-based notes | On the thread | On the contact | On the contact |
| Smart filters | Not included | Included | Included |
| Customer segmentation | Not included | Not included | Included |
| Customer lifecycle tracking | Not included | Not included | Included |
| Customer timeline activity | Not included | Included | Included |
| User page tracking | Not included | Included | Included |
Channels and widget
Starter covers the website widget. Pro adds email. Advanced brings social and messaging channels into the same inbox.
| Starter | Pro | Advanced | |
|---|---|---|---|
| Website widget | Basic widget | Custom widgets | Custom widgets |
| Email inbox | Not included | Included | Included |
| WhatsApp, Messenger, Instagram, Telegram | Not included | Not included | Included |
| White-label options | Not included | Not included | Included |
GiovBot AI
Hosted AI replies, knowledge training, and human handoff. Add GiovBot to any plan, or get it included with Pro and Advanced.
| Starter | Pro | Advanced | |
|---|---|---|---|
| GiovBot AI replies | Add-on · 500 / mo | 500 / mo included | 2,000 / mo included |
| Live GiovBot agents | 1 with add-on | 1 live bot | Unlimited |
| Knowledge base training | With add-on | Included | Included |
| Human handoff | With add-on | Included | Included |
| Bring your own AI key | Not included | Not included | Included |
Operations and reporting
Visibility for the people running the queue, from daily activity through governance and integrations.
| Starter | Pro | Advanced | |
|---|---|---|---|
| Realtime analysis | Not included | Included | Included |
| Expanded API | Not included | Not included | Included |
| Dedicated support | Not included | Included | Included |
Questions, answered plainly.
What counts as an active chat?
An active chat is a conversation with at least one meaningful reply from your team during the current billing month.
Can I change plans later?
Yes. You can move up or down from Billing in the dashboard as your queue changes.
How does GiovBot fit into pricing?
GiovBot is billed in AI replies — one credit is one reply. Pro includes 500 replies a month. Advanced includes 2,000 replies, more live bots, and your own AI model. A monthly or yearly add-on adds 500 replies to any plan.
What does bring-your-own AI key mean?
On Advanced, you can connect your own OpenAI-compatible API key. GiovBot then answers with your chosen model (like GPT-4o) with no monthly reply limits on our side.
Can I get a refund?
Yes. Giov has a 30-day money-back guarantee, no questions asked. Email support@giovchat.app within 30 days of purchase. Details are in the Refund Policy.
How do I cancel?
Open Billing in the dashboard and manage the subscription, or email support@giovchat.app. Cancellation takes effect at the end of the current billing period and you will not be charged again after that.
Prices are localized for your country. Displayed totals may include applicable tax.
Start free. Grow when your queue does.
Choose the plan that fits now, then grow without rebuilding your support system when the team gets busier.