Starter
Not on this planWebsite live chat, one operator, 20 active chats a month.
- 20 active chats / month
- 1 operator
- 90-day history
- GiovBot via $15 add-on
- Website chat
DMs are support threads with better lighting.
Instagram messages are still customer conversations. They belong in assignment, history, and GiovBot — not a shared password on a shop phone.
Lina
AssignedThe cream in the reel — is it in stock in 50ml?
Instagram is on Advanced.
Starter is website chat, 20 active chats, and 1 operator. Pro adds email, 10 operators, and 500 GiovBot credits. Advanced is all messaging channels, 80 operators, 2,000 credits, and BYOK.
Pro
Not on this planEmail joins the inbox. 10 operators, 500 GiovBot credits.
- 300 active chats / month
- 10 operators
- 500 GiovBot credits / mo
- Contact hub
- Website chat
Advanced
Included hereAll messaging channels, 80 operators, and your own AI key.
- 1,000 active chats / month
- 80 operators
- 2,000 GiovBot credits / mo
- BYOK · multi-bot
- Website chat
- Messenger
- Telegram
How Instagram works in GiovChat
The customer stays on Instagram. The work stays in one operator queue.
01
The DM arrives on Instagram
The customer never leaves the app. Your team should not need the app to own the reply.
02
It becomes a Giov conversation
Operators, notes, and channel filters. Brand-safe access — not a shared password.
03
Storefront and DMs can be one person
A visitor who chats on the site and then DMs the shop should not become two records.
Operators, not a shared login
The shop phone is not an access-control model. The workspace is.
DMs next to website chat
Website chat is on every plan. Instagram joins that queue on Advanced.
Timeline on Pro and Advanced
Notes and attributes stay on the person when they move from the widget to a DM.
Keep the storefront and the DMs in one place
Instagram is a channel filter. GiovBot can answer, then hand off. Exports exist when a review needs a file.
- Same Giov operators
- Channel filter for Instagram
- Notes and attributes on Pro and Advanced
Part of Advanced messaging
Instagram sits with WhatsApp, Messenger, and Telegram. One plan step, several public channels.
- No extra channel SKU in the story
- GiovBot can answer, then hand off
- Exports when a review needs a file
Creator inbox vs. support inbox
| Compared | Outside GiovChat | In GiovChat |
|---|---|---|
| Access | Shared Instagram password | Operator seats in GiovChat |
| Website chat | Somewhere else | Same inbox, same person |
| After a sale | Search DMs by memory | Contact and thread history |
| Plan | A social add-on | Advanced messaging set |
More channels, same inbox
Add the next channel without teaching the team a second product.
Instagram questions
Plan, inbox, and GiovBot — without a second product story.
Which plan includes Instagram?
Advanced. Instagram messaging is grouped with WhatsApp, Messenger, and Telegram.
Is this for comments and publishing?
No. This page is about customer conversations (DMs) in the operator inbox — not a social scheduler.
Can GiovBot reply to Instagram DMs?
Yes, when GiovBot is on the workspace. Handoff includes the DM thread.
Do we lose the website widget?
No. Live chat is included on every plan. Instagram is an additional channel on Advanced.
Put Instagram in the Giov inbox
Start free. Live chat is on every plan. Email is Pro. WhatsApp, Messenger, Instagram, and Telegram are Advanced.