Starter
Not on this planWebsite live chat, one operator, 20 active chats a month.
- 20 active chats / month
- 1 operator
- 90-day history
- GiovBot via $15 add-on
- Website chat
Telegram
Advanced.Telegram chats with an owner, a history, and a handoff.
If Telegram stays in a group or a personal client, nobody owns the customer. GiovChat puts an operator on the thread, beside website chat and the other messaging channels.
Omar
AssignedAPI sandbox is returning 401 after we rotated keys. Can someone look?
Telegram is on Advanced.
Starter is website chat, 20 active chats, and 1 operator. Pro adds email, 10 operators, and 500 GiovBot credits. Advanced is all messaging channels, 80 operators, 2,000 credits, and BYOK.
Pro
Not on this planEmail joins the inbox. 10 operators, 500 GiovBot credits.
- 300 active chats / month
- 10 operators
- 500 GiovBot credits / mo
- Contact hub
- Website chat
Advanced
Included hereAll messaging channels, 80 operators, and your own AI key.
- 1,000 active chats / month
- 80 operators
- 2,000 GiovBot credits / mo
- BYOK · multi-bot
- Website chat
- Messenger
- Telegram
How Telegram works in GiovChat
The customer stays on Telegram. The work stays in one operator queue.
01
The customer messages Telegram
They keep the app they already use. You keep a queue instead of a group chat.
02
An operator owns the thread
Assignment, transfer, and history with the plan. Same inbox rules as WhatsApp and Messenger.
03
GiovBot does not change the icon
Knowledge-grounded answers, full-thread handoff, BYOK on Advanced.
An owner, not a group pile
Telegram users still need someone responsible. The inbox is that system.
Same rules as the other channels
Telegram is another filter. Credits and takeover do not change because the app icon did.
Fits technical and product teams
Docs in GiovBot, humans on the hard cases, notes on the contact — not a lost group scroll.
Telegram users still need an owner
Group chats hide work. GiovChat puts assignment and history on the conversation so the next shift can see it.
- Assignment and transfer
- History with the plan
- Contact context on the thread
Advanced is the messaging plan
Telegram, WhatsApp, Messenger, and Instagram share the Advanced messaging set so you are not stacking four add-ons.
- Website included from Starter
- Email from Pro
- Messaging from Advanced
A Telegram group is not a support queue
| Compared | Outside GiovChat | In GiovChat |
|---|---|---|
| Ownership | Whoever saw the message | Assigned operator |
| Search | Scroll the group | Inbox filters and history |
| Website chat | Disconnected | Same workspace |
| AI | A bot nobody hands off from | GiovBot, then a human with the thread |
More channels, same inbox
Add the next channel without teaching the team a second product.
Telegram questions
Plan, inbox, and GiovBot — without a second product story.
Which plan includes Telegram?
Advanced, with WhatsApp, Messenger, and Instagram.
Do operators need Telegram accounts?
They work in GiovChat. Telegram is the customer channel. Assignment and history stay in the workspace.
Can GiovBot reply on Telegram?
Yes, when GiovBot is on the workspace. BYOK is available on Advanced if you want your own key.
Is Telegram a separate SKU?
No. It is part of the Advanced messaging set, not four add-ons.
Put Telegram in the Giov inbox
Start free. Live chat is on every plan. Email is Pro. WhatsApp, Messenger, Instagram, and Telegram are Advanced.