Starter
Included hereWebsite live chat, one operator, 20 active chats a month.
- 20 active chats / month
- 1 operator
- 90-day history
- GiovBot via $15 add-on
- Website chat
Website chat
Included on every plan, from Starter.Live chat on the page. Operators in one inbox.
The widget meets the visitor. The inbox meets the team. Page, history, and assignment stay on the thread so website chat is the queue — not a personal launcher.
Riley
AssignedDo you include live chat on Starter?
Website chat is on every plan.
Starter is website chat, 20 active chats, and 1 operator. Pro adds email, 10 operators, and 500 GiovBot credits. Advanced is all messaging channels, 80 operators, 2,000 credits, and BYOK.
Pro
Also hereEmail joins the inbox. 10 operators, 500 GiovBot credits.
- 300 active chats / month
- 10 operators
- 500 GiovBot credits / mo
- Contact hub
- Website chat
Advanced
Also hereAll messaging channels, 80 operators, and your own AI key.
- 1,000 active chats / month
- 80 operators
- 2,000 GiovBot credits / mo
- BYOK · multi-bot
- Website chat
- Messenger
- Telegram
How Website chat works in GiovChat
The customer stays on Website chat. The work stays in one operator queue.
01
Visitor opens the widget
Greeting, launcher, and theme come from the dashboard. Approved domains keep it on your site.
02
Thread lands unassigned
Operators see the page, the visit, and the queue state — not a private chat window.
03
Reply, transfer, or hand off
GiovBot can go first. A human takes the full transcript when the question needs a person.
Widget you actually control
Appearance, greeting, and domains live in settings. No extra product to theme the chat.
Shared from the first message
Unassigned, assigned, resolved. Files, typing, and alerts work like the rest of GiovChat.
GiovBot on the same thread
Knowledge-grounded answers, then a human with the full conversation — not a blank chat.
Meet people on the page they are already on
The widget captures the visit. The inbox captures the team. Operators should not guess which SKU, which URL, or which earlier chat this person had.
- Greeting, launcher, and theme from the dashboard
- Approved domains for the snippet
- Visitor capture without a second form tool
The same thread your operators already use
Website chat is not a sidecar. It is the default GiovChat channel: one queue, one history, one handoff path when you add email or messaging later.
- Realtime delivery and typing
- Assignment and transfer between operators
- History that grows with the plan
A widget is not an inbox
| Compared | Outside GiovChat | In GiovChat |
|---|---|---|
| Who owns the chat | Whoever has the laptop open | Assigned operator in the workspace |
| Visitor context | A name in the widget, if you asked | Page, notes, and history beside the thread |
| After hours | Missed launcher messages | Queue waits, GiovBot can cover, humans pick up |
| Next channel | Another tool, another login | Email on Pro, messaging on Advanced — same inbox |
More channels, same inbox
Add the next channel without teaching the team a second product.
Website chat questions
Plan, inbox, and GiovBot — without a second product story.
Which plan includes website chat?
All of them. Starter, Pro, and Advanced include the live chat widget and the operator inbox.
Is the widget a separate product?
No. It is the default GiovChat channel. Operators use the same workspace they will use for email and messaging.
Can GiovBot reply on the website?
Yes, when GiovBot is on the workspace. Credits, knowledge, and human handoff work the same way as other channels.
How fast can we go live?
Install the snippet on an approved domain, invite operators, and the queue is live. Widget appearance is in the dashboard.
Put Website chat in the Giov inbox
Start free. Live chat is on every plan. Email is Pro. WhatsApp, Messenger, Instagram, and Telegram are Advanced.