Starter
Not on this planWebsite live chat, one operator, 20 active chats a month.
- 20 active chats / month
- 1 operator
- 90-day history
- GiovBot via $15 add-on
- Website chat
The support mailbox belongs in the same queue as chat.
Customers still write to an address. If that mail lives in Gmail and the chat lives in Giov, operators double-handle the same person. Email is a channel on the thread.
Ada Chen
AssignedHi — my order 4412 still shows as processing. I chatted on the site yesterday.
Email is on Pro and Advanced.
Starter is website chat, 20 active chats, and 1 operator. Pro adds email, 10 operators, and 500 GiovBot credits. Advanced is all messaging channels, 80 operators, 2,000 credits, and BYOK.
Pro
Included hereEmail joins the inbox. 10 operators, 500 GiovBot credits.
- 300 active chats / month
- 10 operators
- 500 GiovBot credits / mo
- Contact hub
- Website chat
Advanced
Also hereAll messaging channels, 80 operators, and your own AI key.
- 1,000 active chats / month
- 80 operators
- 2,000 GiovBot credits / mo
- BYOK · multi-bot
- Website chat
- Messenger
- Telegram
How Email works in GiovChat
The customer stays on Email. The work stays in one operator queue.
01
Mail arrives on the channel
The support address is a Giov channel, not a personal inbox someone has to forward.
02
It joins the operator queue
Same assignment, notes, and contact record as website chat. One owner per conversation.
03
Reply from GiovChat
Operators stay in the inbox. GiovBot can draft or answer, then hand off with the mail history attached.
Chat and mail, one owner
Stop running live chat in one tab and the mailbox in another. The queue is the source of truth.
The person stays attached
Notes, attributes, and earlier chats sit beside the email so the story does not restart.
A record you can export
When a thread has to leave the queue, exports and audit on Pro and Advanced still apply.
Why email belongs in GiovChat
If the mailbox is outside the chat inbox, operators miss context and the customer explains the issue twice. Email should be a filter, not a second job.
- One owner per conversation
- Notes that follow the person
- Exports when a review needs a file
The team stays on one workflow
Office hours, ratings, and filters still apply. You are not teaching a mailbox product and a widget as two careers.
- Channel filter for email-only views
- Contact hub on Pro and Advanced
- GiovBot can draft, then a human sends
A shared mailbox is still a mailbox
| Compared | Outside GiovChat | In GiovChat |
|---|---|---|
| Where it lives | Gmail, Outlook, or a helpdesk SKU | The same Giov inbox as live chat |
| Who sees it | Whoever was CC’d | Operators with assignment rules |
| Site chat history | Search another tool | On the thread, next to the mail |
| Plan | Often a separate seat | Included on Pro and Advanced |
More channels, same inbox
Add the next channel without teaching the team a second product.
Email questions
Plan, inbox, and GiovBot — without a second product story.
Which plan includes email?
Pro and Advanced. Starter is website chat only.
Do operators need a separate mail login?
No. Email conversations use the same GiovChat workspace, assignment, and history as live chat.
Can GiovBot reply to email?
Yes, when GiovBot is on the workspace. It can draft or answer, then hand off to an operator with the full thread.
Is this a ticketing product?
No. Email is a channel on the Giov inbox. The work is still conversations, ownership, and history — not a second suite.
Put Email in the Giov inbox
Start free. Live chat is on every plan. Email is Pro. WhatsApp, Messenger, Instagram, and Telegram are Advanced.