A calmer Intercom alternative for the support queue.
Intercom is a wide CX suite. GiovChat is the support lane: live chat, a shared inbox, channels, and GiovBot that knows when to be human.
GiovBot handoff
Full thread to an operator
Built for operators who need live chat, a shared inbox, and GiovBot in one place.
GiovChat as an alternative to Intercom
| Feature | GiovChat | Intercom |
|---|---|---|
| AI agent | GiovBot with knowledge, credits, and human handoff. BYOK on Advanced. | Intercom treats AI as part of a wider customer platform. |
| Live chat | Included on Starter, Pro, and Advanced. | Live chat exists inside a larger suite. |
| Shared inbox | Operators, assignment, filters, history, and exports in one queue. | Inbox sits next to marketing, CRM, or automation you may not need. |
| Starter plan | Starter includes live chat. GiovBot is an add-on there, included on Pro and Advanced. | Entry pricing is usually the platform, not a small chat workspace. |
| Support email joins the same inbox on Pro and Advanced. | Email and messaging are mature, tied to the same suite. | |
| Messaging channels | WhatsApp, Messenger, Instagram, and Telegram on Advanced. | Channels are broad, with suite complexity attached. |
| Mobile SDK | React Native and Expo with the same tenant as the website widget. | Mobile and messenger products exist as part of the platform. |
| AI cost | One hosted credit is one AI reply. Unused credits reset monthly. BYOK has no hosted cap. | AI is powerful and priced with the rest of the platform. |
| Human handoff | When GiovBot is unsure or credits run out, the full thread goes to an operator. | Handoff is possible, with more moving parts. |
| Install | One script for the web, plus WordPress, React Native, and Expo. | Install assumes you are buying into the suite. |
All your customer support in one workspace
Live chat, a shared inbox, and GiovBot — without turning Intercom into a second queue your team has to check.
- One inbox for unassigned, assigned, and resolved chats
- Visitor context, notes, and history beside the thread
- GiovBot that answers from your knowledge, then hands off intact
- Website widget plus React Native and Expo from one tenant
GiovChat is the support-shaped alternative to Intercom.
Metered AI, a real operator inbox, and channels that expand with the plan — from Fegig Technologies Limited.
Install the widget, invite operators, and run GiovChat beside Intercom for a week. Keep the queue your team finishes.
Get started for freeAlternative to Intercom frequently asked questions
Is GiovChat a replacement for Intercom?
If your team lives in live chat and needs a shared inbox plus an AI agent that hands off, yes — that is the job GiovChat is built for. If you need the full Intercom suite (ticketing, marketing automation, or a store-native helpdesk), keep what you use for that and run Giov beside it only if the queue still needs a chat home.
Does live chat cost extra?
No. Live chat is included on every Giov plan. What changes as you upgrade is operators, history depth, email, messaging channels, and GiovBot credits.
How does GiovBot billing work?
One hosted credit is one AI reply. Pro includes 500 credits per month. Advanced includes 2,000. Starter can add GiovBot as a 500-credit add-on. Advanced can bring your own OpenAI, Anthropic, Gemini, or compatible key with no hosted cap.
Can I try GiovChat while I still use Intercom?
Yes. Install the widget on a staging domain or a single page, invite operators, and run both for a week. Keep the product your team actually finishes conversations in.
Where do conversations go after a visitor writes in?
Into one Giov inbox. Operators claim, transfer, and close threads. Page context, notes, and history stay beside the chat. GiovBot can answer first, then hand off without losing the transcript.
Ready to try a Intercom alternative?
Start free. No card. Live chat is included on every plan.