An AI agent that supports, instead of a bot that sells.
Drift is conversational marketing. GiovChat is for operators who need history, assignment, and an agent that stops when it should.
GiovBot handoff
Full thread to an operator
Built for operators who need live chat, a shared inbox, and GiovBot in one place.
GiovChat vs. Drift: what operators actually get
| Feature | GiovChat | Drift |
|---|---|---|
| AI agent | GiovBot with knowledge, credits, and human handoff. BYOK on Advanced. | Drift is built to convert visitors, not to run a support queue. |
| Live chat | Included on Starter, Pro, and Advanced. | Chat is a capture and qualify motion. |
| Shared inbox | Operators, assignment, filters, history, and exports in one queue. | There is no operator inbox in the support sense. |
| Starter plan | Starter includes live chat. GiovBot is an add-on there, included on Pro and Advanced. | Plans follow marketing seats and playbooks. |
| Support email joins the same inbox on Pro and Advanced. | Email is campaigns, not a support channel. | |
| Messaging channels | WhatsApp, Messenger, Instagram, and Telegram on Advanced. | Messaging is used for outbound. |
| Mobile SDK | React Native and Expo with the same tenant as the website widget. | Mobile is not a support SDK. |
| AI cost | One hosted credit is one AI reply. Unused credits reset monthly. BYOK has no hosted cap. | AI is a sales assistant. |
| Human handoff | When GiovBot is unsure or credits run out, the full thread goes to an operator. | Handoff is to sales, not a support operator with history. |
| Install | One script for the web, plus WordPress, React Native, and Expo. | The snippet is a conversational landing, not a help widget. |
All your customer support in one workspace
Live chat, a shared inbox, and GiovBot — without turning Drift into a second queue your team has to check.
- One inbox for unassigned, assigned, and resolved chats
- Visitor context, notes, and history beside the thread
- GiovBot that answers from your knowledge, then hands off intact
- Website widget plus React Native and Expo from one tenant
GiovChat is the support-shaped alternative to Drift.
Metered AI, a real operator inbox, and channels that expand with the plan — from Fegig Technologies Limited.
Install the widget, invite operators, and run GiovChat beside Drift for a week. Keep the queue your team finishes.
Get started for freeGiovChat vs. Drift frequently asked questions
Is GiovChat a replacement for Drift?
If your team lives in live chat and needs a shared inbox plus an AI agent that hands off, yes — that is the job GiovChat is built for. If you need the full Drift suite (ticketing, marketing automation, or a store-native helpdesk), keep what you use for that and run Giov beside it only if the queue still needs a chat home.
Does live chat cost extra?
No. Live chat is included on every Giov plan. What changes as you upgrade is operators, history depth, email, messaging channels, and GiovBot credits.
How does GiovBot billing work?
One hosted credit is one AI reply. Pro includes 500 credits per month. Advanced includes 2,000. Starter can add GiovBot as a 500-credit add-on. Advanced can bring your own OpenAI, Anthropic, Gemini, or compatible key with no hosted cap.
Can I try GiovChat while I still use Drift?
Yes. Install the widget on a staging domain or a single page, invite operators, and run both for a week. Keep the product your team actually finishes conversations in.
Where do conversations go after a visitor writes in?
Into one Giov inbox. Operators claim, transfer, and close threads. Page context, notes, and history stay beside the chat. GiovBot can answer first, then hand off without losing the transcript.
Ready to compare GiovChat with Drift in your own queue?
Start free. No card. Live chat is included on every plan.