A support workspace that is not trapped in the Shopify admin.
Shopify Inbox is native to Shopify. GiovChat gives the storefront a real operator inbox, other channels, and GiovBot outside that admin.
GiovBot handoff
Full thread to an operator
Built for operators who need live chat, a shared inbox, and GiovBot in one place.
GiovChat vs. Shopify Inbox: what operators actually get
| Feature | GiovChat | Shopify Inbox |
|---|---|---|
| AI agent | GiovBot with knowledge, credits, and human handoff. BYOK on Advanced. | Shopify Inbox is shaped around store platforms and order macros. |
| Live chat | Included on Starter, Pro, and Advanced. | Chat exists, usually next to ecommerce tickets. |
| Shared inbox | Operators, assignment, filters, history, and exports in one queue. | The queue is helpdesk-shaped, not a live operator inbox. |
| Starter plan | Starter includes live chat. GiovBot is an add-on there, included on Pro and Advanced. | Pricing follows store seats and order volume. |
| Support email joins the same inbox on Pro and Advanced. | Email is tied to order notifications and macros. | |
| Messaging channels | WhatsApp, Messenger, Instagram, and Telegram on Advanced. | Channels lean on the store ecosystem. |
| Mobile SDK | React Native and Expo with the same tenant as the website widget. | Mobile is shopper-facing inside the store, not a general SDK. |
| AI cost | One hosted credit is one AI reply. Unused credits reset monthly. BYOK has no hosted cap. | AI is trained on FAQs and order flows inside that ecosystem. |
| Human handoff | When GiovBot is unsure or credits run out, the full thread goes to an operator. | Handoff is into store tickets. |
| Install | One script for the web, plus WordPress, React Native, and Expo. | Install is strongest on the storefront you already use. |
All your customer support in one workspace
Live chat, a shared inbox, and GiovBot — without turning Shopify Inbox into a second queue your team has to check.
- One inbox for unassigned, assigned, and resolved chats
- Visitor context, notes, and history beside the thread
- GiovBot that answers from your knowledge, then hands off intact
- Website widget plus React Native and Expo from one tenant
GiovChat is the support-shaped alternative to Shopify Inbox.
Metered AI, a real operator inbox, and channels that expand with the plan — from Fegig Technologies Limited.
Install the widget, invite operators, and run GiovChat beside Shopify Inbox for a week. Keep the queue your team finishes.
Get started for freeGiovChat vs. Shopify Inbox frequently asked questions
Is GiovChat a replacement for Shopify Inbox?
If your team lives in live chat and needs a shared inbox plus an AI agent that hands off, yes — that is the job GiovChat is built for. If you need the full Shopify Inbox suite (ticketing, marketing automation, or a store-native helpdesk), keep what you use for that and run Giov beside it only if the queue still needs a chat home.
Does live chat cost extra?
No. Live chat is included on every Giov plan. What changes as you upgrade is operators, history depth, email, messaging channels, and GiovBot credits.
How does GiovBot billing work?
One hosted credit is one AI reply. Pro includes 500 credits per month. Advanced includes 2,000. Starter can add GiovBot as a 500-credit add-on. Advanced can bring your own OpenAI, Anthropic, Gemini, or compatible key with no hosted cap.
Can I try GiovChat while I still use Shopify Inbox?
Yes. Install the widget on a staging domain or a single page, invite operators, and run both for a week. Keep the product your team actually finishes conversations in.
Where do conversations go after a visitor writes in?
Into one Giov inbox. Operators claim, transfer, and close threads. Page context, notes, and history stay beside the chat. GiovBot can answer first, then hand off without losing the transcript.
Ready to compare GiovChat with Shopify Inbox in your own queue?
Start free. No card. Live chat is included on every plan.