Outgrow a free widget without losing the chat.
Tawk.to is a generous widget. GiovChat is the operations layer: several operators, plan limits you can explain, and an AI agent with a real handoff.
GiovBot handoff
Full thread to an operator
Built for operators who need live chat, a shared inbox, and GiovBot in one place.
GiovChat vs. Tawk.to: what operators actually get
| Feature | GiovChat | Tawk.to |
|---|---|---|
| AI agent | GiovBot with knowledge, credits, and human handoff. BYOK on Advanced. | Tawk.to is built as a free or very cheap widget, not an operator system. |
| Live chat | Included on Starter, Pro, and Advanced. | Live chat is the product. |
| Shared inbox | Operators, assignment, filters, history, and exports in one queue. | Several teammates sharing a real queue is not the core design. |
| Starter plan | Starter includes live chat. GiovBot is an add-on there, included on Pro and Advanced. | Generous free use, with limits that show up as the team grows. |
| Support email joins the same inbox on Pro and Advanced. | Email is not a full sibling of chat. | |
| Messaging channels | WhatsApp, Messenger, Instagram, and Telegram on Advanced. | Public messaging is limited or separate. |
| Mobile SDK | React Native and Expo with the same tenant as the website widget. | No first-class React Native / Expo path. |
| AI cost | One hosted credit is one AI reply. Unused credits reset monthly. BYOK has no hosted cap. | AI, if present, is not credit-metered for a support team. |
| Human handoff | When GiovBot is unsure or credits run out, the full thread goes to an operator. | Handoff is informal. |
| Install | One script for the web, plus WordPress, React Native, and Expo. | Paste a widget and go — operations come later. |
All your customer support in one workspace
Live chat, a shared inbox, and GiovBot — without turning Tawk.to into a second queue your team has to check.
- One inbox for unassigned, assigned, and resolved chats
- Visitor context, notes, and history beside the thread
- GiovBot that answers from your knowledge, then hands off intact
- Website widget plus React Native and Expo from one tenant
GiovChat is the support-shaped alternative to Tawk.to.
Metered AI, a real operator inbox, and channels that expand with the plan — from Fegig Technologies Limited.
Install the widget, invite operators, and run GiovChat beside Tawk.to for a week. Keep the queue your team finishes.
Get started for freeGiovChat vs. Tawk.to frequently asked questions
Is GiovChat a replacement for Tawk.to?
If your team lives in live chat and needs a shared inbox plus an AI agent that hands off, yes — that is the job GiovChat is built for. If you need the full Tawk.to suite (ticketing, marketing automation, or a store-native helpdesk), keep what you use for that and run Giov beside it only if the queue still needs a chat home.
Does live chat cost extra?
No. Live chat is included on every Giov plan. What changes as you upgrade is operators, history depth, email, messaging channels, and GiovBot credits.
How does GiovBot billing work?
One hosted credit is one AI reply. Pro includes 500 credits per month. Advanced includes 2,000. Starter can add GiovBot as a 500-credit add-on. Advanced can bring your own OpenAI, Anthropic, Gemini, or compatible key with no hosted cap.
Can I try GiovChat while I still use Tawk.to?
Yes. Install the widget on a staging domain or a single page, invite operators, and run both for a week. Keep the product your team actually finishes conversations in.
Where do conversations go after a visitor writes in?
Into one Giov inbox. Operators claim, transfer, and close threads. Page context, notes, and history stay beside the chat. GiovBot can answer first, then hand off without losing the transcript.
Ready to compare GiovChat with Tawk.to in your own queue?
Start free. No card. Live chat is included on every plan.